Web Usability - Designing with the User in Mind
Introduction
On & Offline Usability
Usability Attributes
Repeat Visitors
Better Usability
Usability Testing
Organization
Navigation
Reading & Writing
Interaction


Design for Humans and How They Behave and Interact
Things might work well in theory but not in relation to how humans tend to behave. Here are some things to think about.
General Principles
You should not have to train people on how to use your web site. It should be obvious and intuitive to the user.
If users cannot figure out how to use a feature on your web site, it is probably better if it does not exist.
If users do not understand a web page or a web site, they will not learn more about it - they will just leave.
Do not steer away from certain standard interfaces and concepts that people are already familiar with on the web. There are certain expectations from the user that things should appear a certain way, based on their past experiences on other web sites. For example:
A. Online Forms - In the case of online forms, a checked box means yes and an unchecked box means no.
B. Scrolling - Horizontal scrolling is not OK. People scroll vertically.
Allow users to immediately see the results of their actions. For example when a user submits an online form, be sure to provide and notify them with a confirmation.
Provide the user with appropriate contact information in the event of errors, mistakes, problems, concerns and suggestions.
Do not make extremely important information look like advertisement. People will ignore it.

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Introduction | On & Offline Usability | Usability Attributes | Repeat Visitors
Better Usability | Usability Testing | Organization | Navigation
Reading & Writing | Interaction
Web Usability - Designing with the User in Mind
Copyright 2001 Clear Design, Inc.